Veterinary · Voicemail · Live
VMTA
Voicemail Triage Assistant — real front-desk processing with clinical triage and 1-click PMS slips.
Workstation Voicemail Triage Terminal for River City Front Desk 1 (Lead). Real front-desk voicemail processing with clinical triage, concurrency locking, and 1-click PMS slips. Active Queue 3 calls, Poll Mailbox, Triage Queues (ER, Sick, Prescription Refills, Annual Wellness, Online Booking), filter by branch/urgency/status, clinical evaluation 99% match, automated transcript, callback disposition, PMS export AVImark/ezyVet/Cornerstone.
Active Queue: 3 calls
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Penny · STANDARDHarrison Cole • 10:22 AM 32s • annual wellness
AnnualWaffles · HIGHMarcus Thornton • threw up
SickDuke · MEDIUMClaire Fontaine • refill
RxPMS ExportAVImark Ready • ezyVet • Cornerstone
→Triage · Transcribe · Export
What front desk gets
Poll, claim, triage, export — one terminal.
- ✓Triage Queues3 Active, ER/Emergency Triage 0, Sick/Urgent 1, Prescription Refills 1, Annual 1, Online Booking 0. Auto-purge 24h.
- ✓FilterClinic Branch (4), Urgency (Critical, High, Medium, Standard, Routine), Status (Unopened, Claimed, Left VM, Booked, Refill Done, Resolved).
- ✓Audio + Transcript32s vm-1013.wav HTML5 audio stream, automated transcript with clinical keywords: annual, wellness, physical exam, vaccine, rabies, bordetella.
PMS & disposition
From voicemail to slip in one click.
- ✓99% MatchRule Trigger: Annual Appointments & Preventive Care → Annual Appointments & Vaccines. Protocol guidance included.
- ✓DispositionLeft Voicemail, Booked, Refill Done, Sent to ER, Resolve & Remove.
- ✓PMS ExportAVImark Ready, AVImark Note, CSV, ezyVet, Cornerstone, Intranet share \\VET-SRV01\...